Overview
Full-Time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.
Are you friendly, patient, and passionate about helping others? Do you thrive in fast-paced environments and enjoy solving problems? If so, we’d love to have you on our team!
We’re looking for Customer Service Representatives to deliver exceptional support to our clients. In this role, you’ll assist customers with inquiries, provide technical support, and offer product recommendations all while ensuring a best-in-class customer experience.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
* Answer incoming calls and respond to customer inquiries.
* Provide accurate information about products and services.
* Resolve customer complaints and issues efficiently.
* Document all interactions in the CRM system.
* Follow up with customers to ensure satisfaction.
* Adhere to company policies and quality standards.
* Collaborate with team members to improve service delivery.
Qualifications
* Must be 18 years or older.
* High school diploma or GED required.
* Fluent in English and Spanish.
* Excellent communication and interpersonal skills.
* Ability to handle high call volumes and multitask.
* Strong attention to detail and organizational skills.
* Previous customer service experience is preferred.
Locations and Compliance
* Must be authorized to work in the country where the job is based.
* Subject to the program and location of the position: Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Wants and Benefits
At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI
* HMO Coverage plus a dependent
* Rank & File ₱100,000 coverage
* Supervisors/Managers ₱120,000 coverage
* Dental Coverage
* In-house dental assistance worth ₱5,000
* Free meal during training
* Career growth and learning
* Allowances for rice, clothing, laundry and meals
* Performance and loyalty bonuses
* Frequent disinfection and workplace safety measures
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off-site events
* Social engagement opportunities
* Plus, more in-office rewards, raffles, recognition gifts, and treats
Compensation & Benefits
MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks, reach in any direction, move objects, and may lift up to forty (40) pounds as needed.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability. If reasonable accommodations are needed, please contact Human Resources.
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment and provides reasonable accommodations as required by law.
The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. You may be asked to perform additional duties by supervisors or managers. The employer reserves the right to revise this job description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.
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