Customer Service – EMEA Region
We are partnering with an international company committed to innovation, quality, and customer service. We are currently looking for a Customer Service Representative for the EMEA region, with a strong customer focus and a desire to be part of a dynamic, multinational environment. This position is located in Vic (Osona).
The selected candidate will be responsible for understanding and supporting customers, ensuring their satisfaction, and contributing to their success. They will provide efficient, value‑driven solutions, enhancing the service quality and helping achieve the company’s key objectives.
If you are passionate about customer care, teamwork, and contributing to the success of a integral organization, this is an excellent opportunity to join a well‑established and growing project.
Responsibilities
- Proactively manage and support customers, ensuring a high level of satisfaction and timely responses to their needs.
- Manage orders and forecasts (samples, standard orders, scheduling agreements, etc.) and coordinate shipments to ensure on‑time delivery.
- Coordinate demand forecasts and logistics agreements with customers, supporting the S&OP; (Sales & Operations Planning) process and associated tools (IBP, Forecast Entry).
- Monitor and optimise customer inventory, maintaining appropriate safety stock levels and avoiding over‑stock situations.
- Support the management of incidents and claims, as well as questionnaires, specification updates, or other service‑related inquiries.
- Maintain and update data and price lists, ensuring information accuracy and consistency.
- Coordinate inter‑company operations, including pricing, samples, and orders.
- Collaborate on customer service improvement projects at both local and regional levels.
Requirements
- Degree in Industrial Management, Business Administration, or a related field.
- Experience in Customer Service Management and systems (ATR1/SAP, APO, IBP).
- Experience working with international customers in multinational environments.
- Advanced proficiency in Excel.
- Knowledge of products and industrial processes.
- English level C1. Additional languages such as French, German, or Italian are highly valued.
We Offer
- Stable, long‑term position with growth opportunities.
- Competitive compensation, depending on experience and profile (you will be asked to indicate your salary expectations upon application).
- International, dynamic, and collaborative work environment.
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