Publicada el 10 junio
Misión del puesto
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, working with 13,000+ customers and 700+ partners across 160+ countries. RateGain helps travel and hospitality businesses accelerate revenue generation through acquisition, retention, and wallet share expansion.
Today, RateGain is one of the world’s largest processors of electronic transactions, price points, and travel intent data, enabling revenue management, distribution, and marketing teams across hotels, airlines, metasearch companies, package providers, car rentals, travel management companies, cruises, and ferries to drive better business outcomes.
Founded in 2004 and headquartered in India, RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rental companies, and all leading Destination Marketing Organizations, Online Travel Agents, and metasearch platforms, including 25 Global Fortune 500 companies, unlocking new revenue every day.
Recognized globally for its innovation and impact, RateGain has been named Best Digital Marketing Agency by HotelTechReport Awards and Best Channel Manager by the World Travel Tech Awards. The company has also been certified as a Great Place to Work® in the USA, Spain, and India, with recognition in India for seven consecutive years and in the top 100 in India. In 2025, RateGain was honored as Emerging Company of the Year at The Economic Times Awards for Corporate Excellence, named among Deloitte India Technology Fast 50 for the sixth time, and won Excellence in Best AI Solution Showcase for UNO VIVA at the CII National AI Awards 2025, among other industry recognitions.
Guest Connect brings together RateGain’s GenAI voice capabilities (Viva) with Sojern’s Guest Experience Platform (AI Concierge, Reputation Manager) to deliver a seamless, omni-channel guest journey across voice, messaging, WhatsApp, and chat. The platform is designed to help hotels move from fragmented guest interactions to real-time, personalized, 1:1 engagement at scale—from discovery and booking through post-stay.
Build and scale Guest Connect into a category-defining, AI-powered conversational commerce platform for hospitality, with full ownership of P&L, revenue growth, and global market adoption. The role will drive a sharp go-to-market strategy across segments and geographies, build high-performing commercial engine spanning sales, partnerships, and customer success. Success will be defined by establishing Guest Connect as a market-leading platform, driving sustained and scalable revenue growth with strong retention and expansion, and building a durable competitive advantage through deep product integration, data leverage, and strategic ecosystem partnerships.
Strengthen and refine product-market fit based on customer insights and usage data.
•Build, lead, and scale high-performing commercial and operational teams .
•Customer retention, expansion (upsell/cross-sell), and net revenue retention (NRR).
•Net revenue retention ( NRR ) and customer lifetime value ( LTV ).
•Expansion into new markets, verticals, or geographies.
•Brand positioning as a leading AI solution in its category.
Commercial Excellence: Deep expertise in revenue growth, pricing, and sales optimization.
• Data-Driven Decision Making: Bachelor’s degree in Engineering, Business, or a related field.
•MBA or equivalent advanced degree preferred.
18+ years of experience in general management, business leadership, or product roles.
•Proven track record of scaling businesses/products from 1→10 stage.
•Exposure to global markets and enterprise customers preferred.
