Overview
Cisco Customer Success Representative - German Speaking at Ingram Micro. This position will be in Barcelona. We are hiring a Cisco Customer Success Representative to support our European Partners. The successful candidate focuses on customer experience to propel recurring revenue generation, technology adoption, retention, and securing Cisco vendor lines. The role reports to the Manager of European Customer Success CoE.
Key responsibilities
- Ensure partners receive best customer experience possible.
- Act as the Ingram Micro Cisco initial point of contact for accounts in an aligned territory.
- Ensure partners are regularly engaged, upskilled on new Ingram vendors and offerings to encourage a “never lose a subscription” approach.
- Contribute to the development of the hub, service desk processes and procedures to provide timely onboarding and resolution of issues and customer success.
- Support partners’ awareness of customer success methodologies so they can drive a customer success strategy within their own business.
- With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
- Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
- KPIs for the role include ongoing partner Net Revenue Retention and churn within the aligned territory.
- Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition.
What you'll bring
- Excellent verbal and written communication skills, with strong analytical and problem-solving abilities.
- Sales skills with a customer-focused orientation.
- Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
- Bachelor’s degree or relevant related experience.
- Attention to detail with expeditious execution and a passion for delivering exceptional customer experience.
- Ability to troubleshoot, work through ambiguity, and thrive in a rapidly changing environment.
- Quick learner who can think on their feet in a fast-paced, dynamic setting.
- Ability to enlist the support of others and gain commitments to actions and timelines.
- Self-starter, high-achiever, and strong team player.
- Competitive, ethical, and capable of influencing others; strong work ethic.
- Experience with SaaS, IaaS or general Cloud technology is a plus.
- Energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
- Excellent written English and native German language skills.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
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