PPLEASE APPLY WITH A CV AND A COVER LETTER /ppbr/ppWHO WE ARE /ppTransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. /ppValuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. /ppTogether, we can create immersive experiences that resonate with players worldwide. /ppbr/ppWHAT WE ARE LOOKING FOR /ppAre you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. /ppYour role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs. /ppbr/ppRESPONSIBILITIES /pullibReporting Analytics /b: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction. /lilibClient Relations /b: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights. /lilibTeam Leadership /b: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects. /lilibPerformance Management /b: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders. /lilibRecruitment Training /b: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs. /lilibProcess Improvement /b: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance. /lilibRisk Management /b: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues. /lilibDocumentation /b: Ensure all project information is meticulously documented and clearly communicated to clients. /lilibStakeholder Collaboration /b: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes. /lilibTechnology Integration /b: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process. /lilibBudget Management /b: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality. /lilibCrisis Management /b: Promptly handle escalations and crisis situations to maintain client trust and project stability. /lilibCompliance Security /b: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data. /li /ulpbr/ppTHE IDEAL PROFILE /pulliA deep passion for mobile games with a solid understanding of how gaming communities work. /liliHighly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack. /liliAt least 3 years in a similar management role with proven experience managing teams of over 50 members. /liliComprehensive understanding of GDPR and data privacy regulations within team operations and client interactions. /liliDemonstrated ability to achieve high CSAT levels through effective team management and client relations. /liliProactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets. /liliExceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships. /liliExcellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment. /liliExperience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently. /li /ulpbr/ppWHY JOIN US? /pulliBe part of an award-winning, multilingual gaming services company. /liliEnjoy the flexibility of remote work while staying connected to a dynamic team. /liliWork on exciting projects with some of the leading game developers in the industry. /liliOpportunities for career growth and development in a fast-paced, innovative environment. /liliFoster a positive team atmosphere that encourages growth and success. /li /ulpbr/ppInterested? Then we want to hear from you! /ppbr/ppBy applying, I confirm I have read and accept TransPerfect's Privacy Policy: /p