Portuguese speaking Technical Support Advisor is
wanted to join our client (BPO Consultancy) team in A Coruña.
DUTIES AND RESPONSIBILITIES: Provide technical support and
assistance for a project with a leading software development
company. Utilize prior experience or skills gained as an IT
Technician to troubleshoot and resolve technical issues
effectively. Collaborate with cross-functional teams to ensure
seamless project execution and customer satisfaction. Offer
guidance and solutions to clients, ensuring timely and accurate
resolution of technical challenges. Contribute to the continuous
improvement of processes and provide valuable insights based on
technical expertise. REQUIREMENTS: C2 or fluent in Portugal
Portuguese(C1 level), English (B2), with strong proficiency in both
written and spoken communication. Knowledge of Spanish is a plus.
Background or experience in IT technologies/products, particularly
in Cloud solutions or tools related to Office, Outlook, OneDrive,
Exchange, SharePoint, Lync Server, and Microsoft Windows is
valuable. Ability to manage a wide range of customer interactions
with professionalism and empathy. Strong critical thinking and
problem-solving skills for effective resolution of issues. OFFER:
Relocation support available Full-time (39 hours) contract, Monday
to Friday, with rotating shifts between 09:00 and 21:00. Dynamic
and multicultural work environment. Strong focus on work-life
balance. Comprehensive training on the product, advanced
technologies, and in-demand skills in the market. Office-based
position in A Coruña location, or the option to work remotely from
anywhere in Spain. Guidance and tools to reach career potential
Interested? Apply now!