Hey!Get ready to set sails and navigate therindus wave ️We'rerindus, a People company. We love IT professionals, and ourpassionis to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.Becausegrowthis in our mindset, we've been doing it since 2017 closely with our German Partners, helping them shape their software development teams.So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We‘re expanding our team and looking for a newrinderto get on board. Are you the next tobe reeled in ? About our partnerOn behalf of our partnerDouglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health, and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doingDesign and optimiseend-to-end IT service and support processes, including stakeholder alignment and documentation. Coordinate and managemultiple service providers and ensure adherence to SLAs and quality standards. Monitor and reporton service performance; prepare regular reportsand presentations for internal and external stakeholders. Drive continuous improvementby identifying process inefficiencies and implementing corrective actions. Support the team leadwith contract management and vendor negotiations. Act as theinterface between technical experts and service agentsto foster collaboration and service excellence. Collaborate as a key member of project teams during IT service rollouts and transformations. Handle escalation processes professionally and ensure resolution pathways are followed. Maintain a high level of customer satisfaction through proactive service delivery and communication. What you'll bringA university degree intechnical, economic or related disciplines. 3+ years of experiencein IT service management or a similar role. Strong understanding ofIT service management frameworks (e.G., ITIL)and service quality assurance. Excellentcommunication skills, with the ability to manage diverse stakeholders and teams. Fluent inGerman and English(written and spoken) — both are mandatory. Proven skills innegotiation and conflict resolution. Strong analytical thinking and solution-oriented mindset. What we offerBeing part of a dynamic and highly motivated international multicultural team of skilled professionals. ️ Working model: remote 23 holiday days. ️ DKV private health insurance from day 1. Gym Sponsorship. ️ English, German and Spanish language classes. A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Padel Tournaments, etc).If you're passionate about service quality, process excellence, and stakeholder collaboration — and you’re ready to lead the way in IT support management — we’d love to meet you!#J-18808-Ljbffr