Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!
In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
**Responsibilities**:
- Manage technical support phone lines and respond to customers’ questions and concerns.
- Diagnosing and troubleshooting technical issues remotely to find solutions.
- Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence,
and QA Complaints—to resolve problems quickly and effectively.
- Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
- Take part in quality improvement projects and help enhance our service offerings.
- Occasionally visit customers on-site to gain hands-on experience and support sales activities.
**Qualifications**:
**Qualifications and skill requirements**:
- Education: Master’s, PhD, Medical Laboratory Technologist - Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Excellent technical product knowledge and remote troubleshooting skills.
- Experience in a pathology laboratory or similar environment is preferred.
- Fluency in Italian and English is required; additional languages (Danish, Dutch, Finnish, French, German, Norwegian, Spanish, Swedish) are a plus.
**What We Offer**:
- Position can be remote, hybrid or office based.
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
- A dynamic environment focused around delivering best-of-class customer service.
- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)A dedication to work/life balance.**Additional Details**
This job has a full time weekly schedule. It includes the option to work remotely.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
protected veteran status, disability or any other protected categories under all applicable laws.
**Travel Required**:Occasional
**Shift**:Day
**Duration**:No End Date
**Job Function**:Services & Support
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