Teleperformance Spain is looking for a **Business Analyst** in **Barcelona**.**Responsibilities**- Communicate with internal colleagues to understand the needs of departments and the organization as a whole.- Work with external stakeholders to understand and investigate feedback into the service/function/product provided.- Use data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.- Identify the processes and information technology required to introduce your recommendations.- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.- Support the staff and teams in making the recommended changes, including helping to resolve any issues.- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.**Requirements**:- IT related degree or working experience as a Business Analyst.- Fluent English.- Excellent analytical skills and an informed, evidence-based approach.- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.- SQL experience is a must- Advanced knowledge of IT office tools.- Working experience in KPI monitoring.- Working experience in contact center sector is desirable.- Ability to work under pressure on multiple projects within your project timeframes.- Passion for creating solutions with a positive attitude to change.- Strong interest in business and business development.- Good understanding of information technology.**Benefits**:- Full time position, 39h per week.- This is a Hybrid working model in Barcelona.- Salary: 26.000€ gross/year + up to 4.000€ gross/year in bonus.- Permanent Contract.- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).- A permanent presence of coaches who will facilitate your personal and professional development.- Established career path to grow within the project.- Bi-weekly, monthly or quarterly contests.- Employment with the world's largest provider of contact center services.- Excellent work environment, great colleagues, social arrangements and personal development.- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.**Salary**: 26,000.00€ - 30,000.00€ per yearWork Location: One location