At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
The Practice Solution Manager (PSM) in the Vision Care division plays a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through implementation of the value adding services driving customer engagement including digital solutions, category growth events and sell-out activities. He/She delivers trainings, coordinates educational events in collaboration with Professional Education team to enhance the skills of the ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts and digital platform implementation expertise. You will support Spain while based in Madrid/Barcelona. In this role, a typical day will include:
Work in tandem with the Key Account Account Managers by partnering consultatively with Account Lead/Decision Maker, ECPs and other Store Team members as needed to achieve mutually aligned goals aiming to deliver outstanding customer experience, drive patient engagement and improve retention for the practice, enabling increased Alcon market share, incremental sales and achieve sales targets.
Promote the introduction of Alcon's digital platform and encourage new prescriptions/subscriptions, accelerating customer acquisition and consumer enrollment to subscription services.
Assist Health Care Professionals to improve the consumer journey experience within the practice (CL awareness, practice efficiency opportunities (e.g. around fitting), post fitting support, subscriptions programs through digital platform) to accelerate CL sales growth and market share gain.
Responsible for planning fitting events to effectively support patient journey and enhance consumer experience with strategic Alcon brands.
Maximize Alcon in-store visibility through POS materials and other visual merchandising initiatives.
Coordinates the educational curricula in collaboration with Professional Education team.
Collaborate locally with the Key Accounts, Professional Education and Trade Marketing to create and implement outstanding practice support model.
WE ARE SEEKING:
Opticians/optometrists with commercial experience
3+ years of extensive optical retail experience from market leading companies
Track record in customer engagement and business development
Local Language; fluent English preferred
Strong business and selling acumen and negotiation skills
Excellent communication skills, both technically and interpersonally
HOW YOU CAN THRIVE AT ALCON:
Manage your own workload and schedule while hitting your set targets
Collaborate with teammates to share best practices and learnings as work evolves
See your career like never before with focused growth and development opportunities
Alcon CareersSee your impact at alcon.com/career
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