Job Title: Aftersales Director – SpainLocation: Madrid, SpainReporting to: Managing DirectorIndustry: Automotive (Dealership Group)Company OverviewOur client is a global leading automotive dealership group, representing some of the most prestigious automotive brands worldwide. With a strong presence across Europe, the company is renowned for delivering premium customer experiences, driving digital transformation, and setting new standards in service excellence and sustainable mobility.Position OverviewThe Aftersales Director – Spain will lead the company’s national aftersales operations, ensuring exceptional service quality, operational efficiency, and customer satisfaction across all dealerships. This role plays a pivotal part in strengthening brand reputation, optimizing profitability, and driving customer retention.The ideal candidate will have a proven track record in aftersales management within a leading automotive OEM or dealer network, with deep expertise in service operations, parts, and customer experience leadership.Key Responsibilities- Develop and execute the aftersales strategy across Spain in line with the company’s business objectives and brand standards.- Oversee service, parts, and body shop operations across all dealership locations to ensure consistent performance and customer satisfaction.- Drive operational excellence, workshop productivity, and service process optimization.- Lead initiatives to enhance customer experience and retention through superior service delivery.- Partner with OEMs to ensure compliance with brand aftersales programs, warranty policies, and quality standards.- Analyze performance metrics (CSI, profitability, service volume, retention rates) and implement improvement actions.- Manage parts supply chain efficiency, inventory control, and parts sales targets.- Lead and develop aftersales management teams to build a high-performance culture focused on results and continuous improvement.- Collaborate closely with Sales, Marketing, and Finance to ensure integrated customer lifecycle management.- Drive digitalization and innovation initiatives to modernize service operations and customer engagement.Qualifications- Bachelor’s or Master’s degree in Automotive Engineering, Business Administration, or related field.- 10+ years of leadership experience in aftersales or service operations within the automotive industry, ideally at a major OEM or large dealership group.- Strong knowledge of aftersales processes, KPIs, and OEM network management.- Proven experience in driving operational performance and customer satisfaction.- Excellent leadership, communication, and stakeholder management skills.- Fluent in Spanish and English;
additional European languages are an advantage.- Analytical, results-oriented, and committed to service excellence and continuous improvement.