Job ID: 10378445 | Amazon Data Services, Inc.
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You will maintain healthy operations of our data center hardware, network, power, and cooling systems while working 24/7. The role requires collaboration across teams and travel within and outside the regional work area.
Key Job Responsibilities
* Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
* Respond to operational incidents that impact service availability and escalate to senior technicians and management as needed.
* Serve as the primary contact point for engineers, vendors, contractors and other stakeholders.
* Perform on‑call duties and participate in scheduled maintenance and change management activities.
* Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
* Help train and onboard new team members.
Physical Requirements
* Lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
* Work in cramped and/or elevated locations, bend, lift, stretch, and reach regularly.
* Stand and walk for up to 8+ hours a day and work shifts longer than 8 hours to support 24/7 operations, covering nights, days, weekends, and holidays.
* Ascend and descend ladders, stairs, and gangways safely.
* Work in a noisy environment.
Essential Requirements
* Ability to travel to or commute between data center locations as needed.
* Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
* Travel frequency will vary based on business needs and operational status of the assigned facility.
Basic Qualifications
* High school or equivalent diploma.
* Ability to work on a flexible schedule, including days, nights, and/or weekends.
* 1+ years of computer/server hardware troubleshooting or related IT experience.
Preferred Qualifications
* Experience managing work and priorities through a ticketing system.
* Experience working in a data center environment.
* An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering).
* Understanding of network design, protocols and layer 1/2 troubleshooting.
NOTE: Amazon does not sponsor immigration, including H‑1B, TN, and other non‑immigrant visas for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
The starting pay for this position is 27.00 – 48.00 USD per hour, depending on experience, qualifications, and location.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of veteran status, disability, or other legally protected status.
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