**The Job's Mission**
The Product Specialist – Manual & Robotic is responsible for setting up, rolling out and managing the business for a specifically designated product or grouping of products in a designated area.
This individual is responsible for supporting agents and distributors in the sales of the designated product or grouping of products.
He/She will provide customer support and teamwork with regional franchise, particularly through partnership with the sales teams.
He/She provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
**Learn more about the Mako robot:**
https://www.youtube.com/watch?v=s-hSfOKrAZI
https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement/mako-robotic-arm-assisted-surgery.html
**Learn more about the Joint Replacement implants:**
https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement.html
**_Key Activities & Accountabilities_**
+ Sell /demonstrate product lines within the operating theatre and clinical environmen
+ Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
+ Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
+ Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
+ Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
+ Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
+ Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
+ Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
+ Complete Mako 101 and 201 training for all robotic-assisted surgery applications.
Obtain certification for each application needed to perform independent case coverage.
+ Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
+ Develop ability to competently cover complex primary and revision hip and knee procedures.
+ Provide customer service to existing customers while also acquiring new customers
+ Plan, execute and monitor all measures necessary to guarantee achievement of regional sales budgetThis encompasses in particular:
+ Monthly Sales action plans coordinated with primary product sales team
+ Customer care for hospital administration with the goal of achieving qualitative and sales-oriented consultation
+ Organization and conduction of training.
+ Identification of local KOLs, proposition of local action plans
+ Coordination of the distribution and logistics of products with the support of the related manager.
+ Regular reporting to Sales Managers, of the development of sales, and adaptation to the circumstances of the market
+ Accomplishment of Sales Actions and control of hospital management
+ Knowledge of the range of products and their surgical techniques
**What you need**
Minimum Qualifications:
+ Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
+ Minimum 2 years of work experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
+ Experience in operating room is highly preferred
+ Fluency in Spanish and English is required (minimum C1 level in both languages).
+ Valid driver’s license
Preferred:
+ Master’s degree within the field of biomedical engineering, medical technology, health sciences
+ Experience with clinical training and education programs
+ Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
**Role details**
+ **Territory:** Castilla La Mancha
+ **Based Location:** Ciudad Real
+ **Type:** 100% Field
+ **Travel percentage:** 40% (for training purposes and to Madrid for extra cover)
+ **Presence in OR:** 70%
**What We Offer**
+ **Company Car.** As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
+ **MAKO Product Training.** To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
+ **Flat hierarchies and responsibility.** Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
+ **We grow talent.** At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
+ **Team spirit & engagement.** We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
+ **Competitive salary.** With us, you will receive a competitive salary commensurate with your job.
+ **Recognition of your performance.** At our company, outstanding individual and cross-functional team performance is rewarded.
Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and general level.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability.
Required Skill Profession
Other General