Experteer Overview In this role you ensure stable, secure, and compliant operation of banking services, leading incident resolution, changes, and continuous improvements. You will work to improve service stability, support audits, and enable reliable banking operations within a cross-functional team. This is a hands-on, impact-focused position in a company that values growth, empathy, and shared success. You’ll engage with modern monitoring, ITIL processes, and automation to drive measurable outcomes.Compensaciones / Beneficios
- Operations u0026 Monitoring: ensure availability, performance, and daily service health
- Incident Management: lead incident resolution and rapid restoration of service
- Problem Management: identify root causes to prevent recurrence
- Change Management: execute controlled changes with risk management
- Compliance u0026 Security: adhere to banking regulations and support audits
- Automation u0026 Improvement: streamline processes and reduce manual effortResponsabilidades
- Conocimiento de operaciones IT (infraestructura, aplicaciones, middleware)
- Experiencia en monitorización y herramientas ITSM (ServiceNow, etc.)
- Gestión de incidentes, problemas y cambios (ITIL)
- Trabajo en entornos regulados (auditorías, controles, seguridad)
- Conocimiento de gestión de riesgos y cumplimiento
- Capacidad de trabajar bajo presión (incidentes críticos)
- Comunicación clara con equipos técnicos y negocio
- Coordinación de múltiples equipos
- Mentalidad de mejora continuaRequisitos principales
- Be Well programs
- hybrid-friendly culture
- growth and development opportunities
- certifications with Microsoft, Google, and Amazon
- coaching and hands-on experiences
- empowering and inclusive culture