Project description
Support Varian's Global Cloud Operations as a Senior Network Escalation Engineer, serving as the lead escalation point for complex network issues across public, private, and hybrid cloud environments. The role focuses on ensuring high availability, performance, and security of enterprise cloud infrastructure in collaboration with global teams, customers, and technology partners.
Act as senior escalation point for network-related incidents in cloud environments.
-Lead troubleshooting efforts across public, private, and hybrid cloud infrastructure.
-Collaborate with Service, Operations, Security teams, customer IT, Telco partners, Microsoft, and Palo Alto Networks.
-Perform root cause analysis (RCA) and provide incident summaries and written escalation updates.
-Support enterprise-grade network security, availability, and performance initiatives.
-Contribute to cloud infrastructure projects and operational improvements.
-Create and maintain technical documentation and network diagrams.
-Escalate urgent cases with vendors and service providers following proper support paths.
-Degree in computer science, or other engineering or technical discipline is preferred, or equivalent (7-10 years of additional specific relevant experience may be substituted for education).
-Experience in supporting and managing networks in an enterprise cloud computing environment. o Deep understanding of network protocols (e.g., o Network Performance Analysis, with the ability to interpret packet captures using tools like Wireshark, tcpdump, iperf, or SolarWinds as examples.
o Network Performance Analysis: Ability to interpret packet captures using tools like Wireshark, tcpdump, iperf, or SolarWinds for example.
Microsoft ExpressRoute experience preferred.
o Skills in hybrid networking setups and cloud-based solutions. Azure Virtual Network.
Cisco, Juniper, Fortinet, Palo Alto, Citrix NetScaler, etc.).
-Network Security Concepts
o Expertise in firewalls, IDS/IPS systems, access control lists (ACLs), and DDoS mitigation.
Hands-on experience troubleshooting telecom/peering partner/peering provider networks. Understanding of vendor and telco/exchange/service providers support escalation paths and being able to escalate support requests to these vendors in a typically urgent and timely fashion.
-Experience writing technical documentation, including diagram documentation (Visio or Lucidchart)
-Networking portion of Varian Applications Suite a plus (ARIA, Eclipse...)
-ITIL knowledge and experience with Incident, Problem, Change and other process disciplines.
-Windows Server, Hyper-V & VMWare/vSphere.
-Citrix and Remote Desktop Protocol
-Advanced Azure IAAS management & administration.
Familiarity with Varian Applications Suite (ARIA, Eclipse). ITIL process knowledge (Incident, Problem, Change). Experience with Windows Server, Hyper-V, VMware/vSphere, Citrix, RDP, and advanced Azure IaaS administration.
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