About Us :
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data, and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.
Job Description
The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc.) as well as managing their business-as-usual connectivity projects at a technical level.
In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact supplier success by effectively fielding and working closely with engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.
The role combines a technical background with analytics and business implications, working on implementing new solutions, defining technical requirements, and improvements along with IT, Product Management, Commercial teams, and Suppliers.
Main Responsibilities :
1. Monitor and report key performance metrics that reflect supplier operational status and turnover.
2. Investigate and propose potential improvements or upgrades in supplier connectivity, gathering requirements and supporting the business case and tests definition.
3. Manage & optimize each account by tuning the technical setups to distribute the right product reaching the highest possible accuracy.
4. Maintain continuous contact with providers (conference calls, visits…) to understand their inputs and propose solutions that benefit both parties.
5. Keep technical information about supplier connectivities well documented and up to date.
Required Skills
* Advanced understanding of technical logic and components of supplier integrations.
* Ability to use monitoring tools and learn multiple tools to support daily work.
* Strong analytical skills with a data-driven mindset.
* Ability to understand business plans (commercial area) and their technical implications.
* Good communication and interpersonal skills (exposure to a wide range of stakeholders including top management), proactive attitude, and social skills. Experience handling partnerships.
Experience
* Previous experience in technical account management, preferably at least 2 years, in the travel industry.
* Experience with defining product/technical requirements based on business inputs.
* Experience monitoring/interpreting metrics, connecting dots, and proactively taking actions.
* Experience analyzing big data and extracting conclusions and actions.
* Experience using Microsoft Office suite (Word, Excel, PowerPoint, Outlook…).
Qualifications
* Technical background/degree in computing science or related fields.
* Knowledge about RESTful APIs and supporting API-based software development products.
* Familiarity with interpreting data/logs from XML, JSON, YAML formats, and working with SQL databases.
* Professional proficiency in English, with strong written and verbal communication skills, capable of conveying complex technical situations and producing maintainable documentation and presentations.
* Project management skills are desirable.
Key Challenges
* Technical reference and leadership abilities.
* Strong technical, logical, analytical, and problem-solving skills.
* Team player with an agile mindset.
* Ability to combine technical and business perspectives with good common sense.
* Manage priorities to perform high-impact actions first.
* Ability to multitask, work under pressure, and adapt to highly changing environments.
You will have the opportunity to work for a company undergoing significant change to become the world’s leading travel services provider. We seek individuals ready to ride this exciting wave.
Along with an attractive benefits package, you will be able to work :
* Within an innovative, engaging, and multicultural environment.
* Build strong and lasting business relationships and friendships worldwide.
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