Descripción del empleo
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- Collaborates with off-property sales channels
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, social events, travel, attending trade shows, etc.
- Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and efficient invoicing to Events Management
- Participates in sales calls with members of the sales team to acquire new opportunities and/or close deals
- Executes and supports operational aspects of the booked business (e.g. proposal generation, contract writing, customer correspondence).
- Identifies new business to achieve personal and location revenue targets.
- Understands the market as a whole: competitors' strengths and weaknesses, economic trends, supply and demand, etc., and knows how to out-sell and out-position them.
- Closes the best opportunities for the hotel in the area based on market conditions and location needs.
- Understands the region's primary target customer and their service expectations; serves the customer by understanding their business, their business problems and concerns, in order to provide a better business solution.
- Delivering exceptional customer service
- Supports the company's service and relationship strategy, fostering customer loyalty through service excellence throughout every customer experience
- Serves our customers in order to increase