Foundever ™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
About the Role
We are looking for a Senior Platform Engineer to design, build, and scale our cloud infrastructure and developer platform. You will be instrumental in shaping how our engineering teams ship software—faster, safer, and more reliably. This is a high-impact, hands‑on leadership role where you'll drive technical strategy, mentor engineers, and build the foundational systems that power our products.
What You'll Do
Platform & Infrastructure
Design and implement scalable, secure, and cost-effective infrastructure across AWS and Azure Build and maintain Infrastructure as Code using Terraform (modules, state management, drift detection)
Architect and evolve our internal developer platform (IDP) using Backstage
Design and manage Kubernetes clusters, service meshes, and container orchestration at scale Implement CI/CD pipelines and GitOps workflows using Argo CD for automated, reliable deployments
Define and enforce security policies using Kyverno across Kubernetes environments
Contribute to multi-cloud infrastructure strategies and Crossplane adoption
Design and build APIs and platform services using Go or Python
Architect observability solutions (logging, monitoring, alerting, tracing)
Design resilient, scalable microservices architectures
Lead infrastructure automation initiatives and tooling development Drive cloud cost optimization strategies
Technical Mentoring
Provide technical guidance and mentorship to junior and intermediate engineers
Lead architectural discussions and design reviews
Contribute to engineering best practices and standards
Participate in on‑call rotations and lead incident response efforts
Share knowledge through documentation and internal tech talks
What We're Looking For
Must‑Have
5+ years of experience in platform engineering, DevOps, or infrastructure roles
Deep expertise with Terraform for infrastructure as code
Proficiency in Go or Python for building platform tooling
Strong experience with AWS plus either GCP or Azure
Expert‑level knowledge of Kubernetes (operators, CRDs, admission controllers, networking)
Experience designing and implementing GitOps workflows (Argo xpzdshu CD, Flux)
Strong understanding of networking, security, and cloud architecture patterns
Experience with CI/CD pipelines and release engineering
Excellent communication and collaboration skills
Nice‑to‑Have
Experience with MLOps workflows and ML platform infrastructure
Familiarity with KubeAI or similar ML workload orchestration
Experience with Crossplane for cloud‑native infrastructure management
Experience with Backstage for developer portals
Knowledge of policy engines (Kyverno, OPA/Gatekeeper)
Experience with service meshes (Istio, Linkerd)
Familiarity with Azure Foundry or similar AI/ML platforms
FinOps experience and cloud cost management
Experience with chaos engineering and reliability testing
Technical Environment
Cloud: AWS (primary), expanding to multi‑cloud
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