About the role
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
* Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
* Introduce Gartner services and capabilities to new clients and communicate value to decision makers
* Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
* Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
* Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need
* 2+ years relevant professional and/or internship experience
* Bachelor’s or Master’s degree preferred
* Proven track record of success fueled by a passion for delighting clients
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills
* Ability to use English (Reading, Writing and Speaking) at a Business or Native level
* German language proficiency required
What you will get
* We offer a highly competitive rewards & benefits package
* Collaborative, team-oriented culture that embraces diversity
* Professional development and unlimited growth opportunities
Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to
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