Location: Barcelona (on-site)
Contract Type: Full -time - Permanent contract (40h/week, Monday to Friday)
Experience Level: Mid
Bracap Global Tours, is an incoming wholesale tour operator specialising in designing and organising tailor-made group trips across Europe. We seek a Groups' travel Agent to join our dynamic Operations team at our Barcelona office.
The Role
The group's travel Agent role is integral to the smooth operation of our travel services. This position involves assisting with client requests, supporting trip planning, and ensuring all travel details are organised and executed seamlessly. While the role is primarily administrative, it requires a passion for travel, attention to detail, and collaboration with various departments to ensure the delivery of exceptional experiences for our clients.
Responsibilities:
* Assisting clients with travel inquiries and booking
* Contact our suppliers via email and phone
* Managing and organizing travel itineraries, including transportation, accommodation, and activities.
* Coordinating with suppliers (hotels, transportation providers, etc.) to confirm bookings and arrangements.
* Updating and maintaining travel database and internal documentation
* Offering support in the preparation and execution of custom group itineraries.
* Manage cross-selling
Requirements:
* Fluent in Catalan, Spanish, and English (other languages are a plus).
* Strong understanding of the travel industry and customer service
* Proficient in Office 365 (Excel, Outlook, Word).
* Excellent communication skills and ability to work in a team.
* Strong organizational skills and attention to detail.
* Ability to handle multiple tasks simultaneously and meet deadlines.
* Motivated, reliable, and autonomous with a passion for travel.
* Problem-solving abilities and a customer-first mindset.
What we offer:
* Permanent contract
* Ticket Restaurant
* Friendly, collaborative, and multicultural work environment.
* Opportunity to learn and grow within the team.
* As part of our commitment to employee well-being, we offer professional psychological coubnselling services to all staff members.
* Pet Friendly
If you are interested in this job opportunity, please send your CV to sales@bracap.net along with a cover letter.