JOB RESPONSIBILITIESPROFILEJob responsibilitiesJob responsibilitiesAre you passionate about the luxury sector?Join the world of luxury fragrance with LOEWE Perfumes, a renowned brand synonymous with elegance and creativity.We are thrilled to announce an exclusive internship opportunity for a Customer Experience Internship to gain hands-on experience and contribute to our prestigious brand. If you are passionate about perfumes and want to work in a dynamic and vibrant environment, this is the perfect opportunity to kick-start your career in the luxury industry.This position will be based in Madrid, Spain.Reporting to the Global E-Business & CRM Manager, as a Customer Experience Intern you will have the opportunity to:Customer Care platform managementCustomer Service requests managementTransversal collaboration with different stakeholders to solve orders enquiries.Providing support via telephone/email in English and SpanishAssistance with administrative and ecommerce operations tasks: stocks, orders, materials, etc.Continuous analysis of customer behavior, taking relevant insights and proposals to launch to improve Customer Experience for the brand.Take part of the definition of Customer Care at integral level for an omnichannel environment.ProfilePROFILEStudies: Degree in Marketing, or similarLanguages: High level of English, Japanese IS A PLUSExperience: not necessaryPossibility of signing an agreement with the university or school of studies.