As a Junior Account Manager, you will support the growth and retention of client relationships across multiple European markets. You will work closely with Account Executives and cross-functional teams to manage existing accounts, identify upsell opportunities, coordinate projects, and ensure a high level of client satisfaction. You will also contribute to CRM management, reporting, and internal initiatives.
Location: Remote
Languages: English and French — Fluent (written & spoken) — mandatory
Key Responsibilities: Account Ownership & Relationship Building
- Support the management of a portfolio of existing client accounts, acting as a day-to-day point of contact.
- Build strong relationships with clients by understanding their needs, goals, and challenges.
- Ensure a high level of client satisfaction through regular communication and proactive follow-ups.
Revenue Growth & Account Development
- Identify opportunities for upselling and cross-selling within existing accounts.
- Support renewal processes and contribute to commercial discussions.
- Collaborate with senior team members to grow account value and retention.
Client Coordination & Delivery Support
- Coordinate with internal teams (Delivery, Marketing, Sales) to ensure successful execution of client projects.
- Monitor ongoing activities and ensure alignment with client expectations and timelines.
- Assist in onboarding new clients and supporting smooth project kick-offs.
- Prepare client-facing materials such as presentations, reports, and proposals.
- Participate in client meetings and support follow-ups with clear action points.
- Contribute to Quarterly Business Reviews (QBRs) and performance updates.
- Maintain accurate and up-to-date records of accounts, opportunities, and activities in Salesforce.
- Support tracking of renewals, upsell opportunities, and account performance.
- Ensure data quality and adherence to internal processes.
Reporting & Insights
- Support the preparation of account reports and performance analysis.
- Identify trends, risks, and opportunities within assigned accounts.
- Provide actionable insights to improve client outcomes and account growth.
Requirements:
- 1–2 years of experience in account management, sales, customer success, or a similar client-facing role.
- Experience working with CRM systems (Salesforce preferred).
- Strong communication skills in English and French (written and spoken).
- Basic understanding of sales cycles, account management, and client relationship building.
- Ability to manage multiple accounts and priorities in a structured way.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Excel and PowerPoint.
Nice to Have:
- Experience supporting renewals, upselling, or client growth initiatives.
- Familiarity with LinkedIn Sales Navigator or similar tools.
- Exposure to working with cross-functional teams in a commercial environment.
Soft Skills:
- Strong organisation and prioritisation skills.
- Ability to manage multiple accounts and tasks simultaneously.
- Excellent verbal and written communication.
- Proactivity and ownership mindset.
- Problem-solving attitude.
- Collaboration with cross-functional teams.
- Coachability and openness to feedback.
- Resilience, adaptability, and positive attitude.
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