We are looking for a Customer Specialist for service and support internal and external customers with sales administration, back office, warranty, claim management, technical information and product care and availability needs.Assist internal customers on process issues with Salesforce and other applications, including claim handling, National Accounts sales back office and product support.Remote work 1 - 2 days/weekProvide best in class, friendly and caring customer service experience to customers, partners, and internal stakeholders over the phone, email and online media.Approach every interaction with a clear goal:
drive customer satisfaction and brand loyalty, listen and empathize with customers and partners.Provide support in the management and reporting of warranty claims, including the preparation and distribution of regular reports and real-time alerts to internal stakeholders.Communications, Business management, commercial etcExperience :
2 years minimum as customer supportEnglish and Spanih C1Outlook, Excel, PowerPoint:
Intermediate. Salesforce and SAP:
not required, but a plusOur products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc.