If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for youJob responsibilities:As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs.You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.Italian: C2 level and advanced EnglishExcellent communication and inter-personal skills both written and spokenUser friendly PC skills: Office 365, CRM Database, and other internal platforms.A problem-solving and solution-driven mentalityA positive, motivated mindset that will help you deal with some tricky customer problems.Goal-oriented work approachAn open mind to changing priorities and business processes.Affinity withAccommodationplatformsExperience within customer service or contact center environments will be valued.Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions