Hotel Operations & Wellness Coordination Manager
(Luxury Addiction & Mental Health Recovery Retreat).
The Hotel Operations & Wellness Coordination Manager is responsible for overseeing the full residential, hospitality, and non-clinical wellness operations of Oasis Premium Recovery, ensuring a highly structured, supportive, and discreet environment for clients undergoing addiction, burnout, and mental health recovery.
This role goes beyond traditional hotel management and requires a strong understanding of recovery dynamics, emotional vulnerability, boundaries, and structure. The manager ensures that hospitality services, wellness activities, and therapeutic schedules operate in seamless alignment with each client's individualized recovery plan, while maintaining clear separation from clinical decision-making.
⸻
Recovery-Sensitive Guest Experience
* Ensure staff interactions reflect trauma-informed and recovery-aware principles
* Monitor guest well-being from an operational perspective and escalate concerns appropriately
* Supervision of Client Appointments & Scheduling
* Therapy sessions (individual & group)
* Adapt schedules in response to client condition, energy levels, or recovery needs (within approved plans)
Note: This role coordinates logistics only and does not provide therapy, diagnosis, or clinical guidance.
⸻
Oversee daily operations of all non-clinical therapeutic and wellness services, including:
* Massage and bodywork providers
* Ensure practitioners adhere to Oasis standards, ethics, and recovery-sensitive conduct
* Monitor quality, client feedback, and alignment with recovery goals
⸻
Supervise housekeeping, laundry, and maintenance teams
* Ensure facilities support recovery needs (quiet zones, privacy, safety, aesthetics)
* Food, Nutrition & Lifestyle Coordination
* Coordinate meal services with chefs and nutrition partners
* Ensure alignment with recovery-supportive nutrition plans and dietary restrictions
* Oversee meal timing in harmony with therapy schedules
* Staff Leadership & Recovery-Aware Training
* Recruit, train, and manage hospitality and wellness support staff
* Addiction and mental health sensitivity
* External clinics and therapists
* Senior management
* Support arrivals, departures, and transitions with heightened sensitivity
⸻
Compliance, SOPs & Risk Awareness
* Ensure operations comply with hospitality, health & safety, and internal recovery protocols
* Wellness service delivery
* Senior experience in luxury hospitality, wellness retreat, or private residence management
* Demonstrated exposure to addiction recovery, mental health, or trauma-informed environments
* Strong operational coordination and people-management skills
* Guests are clients in recovery, not tourists
* Structure, routine, and calm operations are part of the recovery process
* Reports to General Manager / Clinical Liaison / Managing Director
* Works in continuous coordination with Recovery Program Leadership