Customer Service Operations Specialist
Numero lavoro CGS12480 Nazione Spagna Sede: VOLPAK Città Santa Perpètua de Mogoda
About the Company
Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain. As a key player in pouch-type packaging for over 40 years, we specialize in designing horizontal form-fill-seal, vertical multi-lane, and cartoning machines. Our business portfolio encompasses a wide range of innovative solutions in consumer goods products, such as sauces & condiments, dairy, and confectionery, while extending its capabilities to meet the needs of other sectors like pet food, home care and chemicals. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about Volpak and its comprehensive business landscape, please visit Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.
About the Role
The mission of the position is manage and execute aftersales offers (retrofit and other CS product lines) and orders through: 1. Direct contact with customers and agents. 2. Support to CS sales area manager. 3. Projects follow-up in collaboration with the different dept of Volpak. Main responsibilities are: • Direct contact with the customers and agent (through emails, phone calls, video calls and when they visit Volpak premises) to promote the sales of CS product lines (retrofit and other services). • Issue the commercial offers and follow the sales process (quotation / invoicing / delivery). • Follow-up and manage offers/opportunities through CRM platform. • Support the CS Area manager to meet the customer request and achieve Volpak Order and Sales targets. • Follow-up the projects in collaboration with the different departments of Volpak. • Follows up the internal order process until shipment and invoice are issued. • In coordination with the CS Area Manager, elaborates and processes the order request. Share relevant information regarding the order with the other departments involved. • Makes sure customer requirements are satisfied. Facilitates useful customer feedback to the Head of Customer Service. Facilitate customer requirements inside Volpak organization. • Boosts customer service culture among CS and other dept team members. • Follow up overdue payments to making sure cash flow targets are achieved and pending payments are collecting at the soonest. • Support the CS team in the development of new sales initiatives or sales tools for spare parts and retrofits.
What You Need to Be Successful
• Engineering Degree, preferably focused on industry and organizational projects. Alternatively extensive customer service or commercial experience. • Customer service methodology. • Experience in CRM / SAP / CPQ and other sw system. • Fluent in English, other languages are a plus. • Microsoft Office (Excel, Power-point).
Our Offer
We offer some benefits such as: • Flexible timetable. • Free life insurance. • Possibility to add an economic health insurance. • Private parking.