Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, primarily focused on innovation. They are seeking a Data & Analytics Strategist.ResponsibilitiesGain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives by creating new products and services aligned with client needs.Analyze, estimate, and develop proposals to support the commercial team.Identify when specialists from other service lines are needed to enhance client advisory.Implement mechanisms to identify and control commercial risks during pre-sales.Analyze and interpret risks before project initiation and communicate them to operations.Engage directly in delivering services for highly complex and high-risk projects in coordination with operations.Develop new methodologies within their responsibility area to impact others and improve outcomes.Evaluate implementation results against proposed solutions, focusing on efficiency and customer satisfaction.As a People Lead, act as a role model and manage team development:
Establish and execute a communication strategy to define team objectives clearly.Develop and manage talent within the team, leveraging tools to meet organizational goals.Conduct logical analyses, identify issues, interpret relevant information, and facilitate data sharing within the team.Support and motivate team members to foster commitment to organizational and area objectives.Listen to team members' needs and collaborate with HR for career development.Participate in decisions regarding professional development, evaluation, and team performance.Qualifications & SkillsBachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.Extensive experience in business data collection, interpretation, and process optimization.Minimum of 5 years in a similar role (Project Manager / Solution Architect).Proficiency in software tools related to core technologies of the applications.Experience collaborating with business and technology teams to enhance services and customer experience.Skills in Data Engineering & Cloud:
Talend, Pentaho, Datorama, SQL, Python.Skills in Analytics & BI:
Tableau, Power BI, Salesforce CRM Analytics.Proficiency in English.What We OfferPermanent contract.Flexible schedule to balance professional and personal life.Certifications plan to enhance skills with official certificates from our partners.Home office support.Flexible compensation options (public transport, meal tickets, etc.).Health insurance.Our commitment to social responsibility:
Omega in Action.Opportunities for professional growth and development.About UsOmega CRM, a Merkle company, is a global digital firm specializing in accelerating business experiences through customer-centric solutions, technology, data, and AI.In partnership with Merkle, we form the largest Customer Experience Management agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions to deliver measurable business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.We serve key industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel experiences across customer service, eCommerce, marketing, and analytics.Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people, guided by our values:
#Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#J-18808-Ljbffr