Medical Information Specialist (Barcelona)
At Alcon, we are driven by meaningful work to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career grow like never before. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Medical Information Specialist, you will be responsible for managing unsolicited medical inquiries from eye care professionals and consumers, including intake, follow-up, documentation, and providing responses involving Alcon device products. You will support North America while based in Barcelona. A typical day will include:
Providing accurate and timely responses to medical and scientific inquiries from healthcare professionals, patients, and internal stakeholders.
Utilizing approved resources and databases to ensure information is current and compliant with regulatory standards.
Ensuring customer satisfaction while maintaining understanding of data required for technical and medical inquiries to confirm compliance.
Creating and updating reference documents, FAQs, and other medical information materials.
Reviewing and obtaining approval for all materials according to company policies and regulatory requirements.
Collaborating with cross-functional teams, including R&D, regulatory affairs, and marketing, to provide medical insights and support product development.
Delivering Medical Information support at professional congresses as necessary.
Identifying and reporting adverse events and product complaints according to regulatory requirements and company policies.
Collaborating with pharmacovigilance and quality assurance teams for proper documentation and follow-up.
Staying updated on industry trends, regulatory changes, and best practices in medical information.
Maintaining working knowledge of Alcon products in assigned therapeutic areas, including labels and ocular anatomy.
Qualifications:
Medical/clinical experience (MD, OD, PharmD, RN, Ophthalmic surgical nurse, licensed optician, pharmaceutical experience preferred). Prior experience in pharmaceutical or medical device Medical Information is preferred.
Bachelor’s degree in science, pharmaceutical, or equivalent education/experience.
Multilingual:
fluent in English and French (Spanish is a plus).
2-4 years’ experience in Medical Device & Pharmaceutical industry with customer interaction.
Excellent communication skills, including technical writing and response drafting.
Proficiency in PC skills and MS Office programs.
Working hours:
from 3 PM to Midnight, based in Barcelona.
How you can thrive at Alcon:
Competitive salary and benefits
Training and continuous development
Opportunities for professional growth in a high-performing ophthalmology company
International exposure and collaborative culture
Current Alcon employees or contingent workers should apply via the internal career site.
Note:
This job posting is active and available.
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