As a Site Account Manager, you will be fully dedicated to a single General High-Tech customer site, acting as the primary interface between the client and Ecolab/Nalco Water operations.
Key Responsibilities Client & Site Management
- Act as the main point of contact for a dedicated customer site.
- Lead and coordinate regular client meetings, operational reviews, and planning sessions.
- Ensure high levels of customer satisfaction, trust, and long‑term relationship stability.
- Manage day‑to‑day communication with the client, anticipating needs and resolving issues proactively.
People & Operations Management
- Coordinate and support onsite service teams (technicians, operators, internal stakeholders).
- Ensure effective planning, scheduling, and prioritisation of activities at site level.
- Lead internal coordination between service, technical, and support functions.
- Drive strong engagement, communication, and collaboration across all parties involved.
Planning, Coordination & Continuous Improvement
- Own site-level planning, execution follow‑up, and performance monitoring.
- Ensure alignment with contractual commitments, safety standards, and operational KPIs.
- Identify opportunities to improve processes, communication flows, and service efficiency.
Commercial Support (Secondary)
- Identify upselling or cross‑selling opportunities in close collaboration with sales.
- Support commercial initiatives when relevant, but without primary sales targets.
- Contribute to contract renewals and long‑term account stability.
Who You Are
- A strong relationship manager with excellent communication and coordination skills.
- Comfortable leading meetings, aligning stakeholders, and managing expectations.
- Service‑oriented, reliable, and focused on long‑term partnerships.
- Structured, organised, and confident managing complex operational environments.
- Commercial awareness is a plus, but not the core of the role.
Qualifications & Experience
- Experience in account management, site management, operations coordination, or service management roles.
- Proven exposure to client‑facing environments, ideally in industrial, high‑tech, or site‑based operations.
- Strong people and stakeholder management skills.
- Background in water treatment, industrial services, or technical environments is a plus.
- Fluency in Spanish and English.
- Availability to be regularly present onsite.
- Preferably based in Aragón area (Zaragoza) or willing to relocate/commute.
Equal Opportunity Employment
Ecolab’s commitment to diversity, equity and inclusion (DE&I;) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
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