Join Akwel and be part of our adventure in a family-run, independent group with a long-term vision. A first-class automotive equipment and systems manufacturer specialising in fluid management and mechanisms, Akwel offers state-of-the-art industrial and technological expertise in applying and processing materials (plastics, rubber, metal) and mechatronic integration.
Our culture of industrial performance, efficiency, results and customer satisfaction is what drives the progress of our group. To respond to our clients’ needs, our employees are free to be pragmatic in order to come up with the perfect solution for every problem in the spirit of creativity and agility.
Want to push yourself? Interested in stepping up to the challenge of working in an industrial and technological environment at the cutting edge, making your day-to-day work extremely worthwhile and enriching?
Join Akwel and our 12,000 employees in more than 20 different countries!
We’re currently seeking a
CUSTOMER SERVICES REPRESENTATIVE
MAIN MISSIONS
Reports to the Logistics Manager.
Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction.
- Is responsible for the treatment of delivery orders from their reception (EDI, manual, website) up until client delivery.
- Must inform Materials Supply and Planning of stock and order anomalies.
- Is responsible for managing the client portfolio (updating, storage...)
- Must receive client demands (in writing or by phone)
- Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries.
- Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire...)
- Is the guarantor of meeting deadlines for client deliveries.
- Is responsible for accuracy of sales plan for his / her client portfolio,
- Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life...
- Must participate in stock inventories.
- Customer Returnable packaging management (order follow up, inventories, websites management..)
- Export management (booking, transport, and delivery follow up)
- Customer logistic incidents and complaints management.
- Customer website management
SKILLS PROFILE
Qualifications and Experience:
Levels + 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment.
Will be considered: other languages: French / German.
Professional abilities :
- Good company representative, is an effective communicator and listener, is autonomous, has good initiative,
- is analytical, is able in customer service, can deal with stress, has a good telephone manner.- Ability to speak one foreign language is essential.
- Knowledge of office software platforms is essential.
Technical Knowledge :
- Knowledge of computer management systems.
- Knowledge of transport management.
- SAP supply-chain
Must apply all AKWEL Management System procedures and operating instructions within the framework of operations linked to his job and the rules defined by the Group
Agrees to act in accordance with the ethical rules of the Group.
Localization: Sant Just Desvern, Spain
Contract type: Permanent CDI
Department : Logistics
Starting date: As soon as possible / Immediate
Salary: According to worth
If you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at:
Please not that incomplete application will not be taken into account.