Support administration of customer operations plans and processes to deliver efficient logistics processes
- Receive, execute and update orders via the system for assigned orders
- Execute shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports
- Report and manage exceptions/ issues assigned by other functions or directly from customer
- Record information into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules
- Promptly support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
- Promptly respond to customer enquiries and understand customer requirements
- Collaborate with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines
- Maintain customer contact, identify upselling opportunities and follow up on common problems
- Comply with operating standards and procedures to provide superior customer service
- Identify and resolve recurring issues and suggest modifications related to customer operations work methods focusing on increasing effectiveness and efficiency. May provide functional guidance, advice or training to less experienced positions