Mandarin Oriental, Barcelona - Housekeeping Supervisor
Mandarin Oriental, Barcelona is seeking a dedicated Housekeeping Supervisor to join our esteemed Housekeeping team.
About Mandarin Oriental
Mandarin Oriental is an award-winning hotel group renowned for luxury, with properties worldwide. Our Barcelona hotel is a 5-star establishment located on Paseo de Gracia, featuring 120 uniquely decorated rooms and suites, and a range of amenities including fine dining, a spa, and event spaces.
Role Overview
The Housekeeping Supervisor oversees daily operations within the hotel’s housekeeping department to ensure exceptional cleanliness and guest satisfaction. Reporting to the Assistant Executive Housekeeper, responsibilities include supervising staff, inspecting rooms, maintaining public areas, and ensuring standards are met.
Key Responsibilities
1. Supervise daily housekeeping operations in assigned areas.
2. Conduct inspections, especially for VIPs, early arrivals, and special requests.
3. Maintain cleanliness in public and back-of-house areas.
4. Ensure all guest amenities and room supplies are correctly arranged.
5. Report and follow up on damaged or missing fixtures and equipment.
6. Handle guest and staff needs professionally and efficiently.
7. Conduct daily pre-shift briefings.
8. Train and motivate housekeeping staff to meet standards and service expectations.
9. Maintain cleanliness and organization of work areas and equipment.
Candidate Profile
* Strong customer service orientation and passion for hospitality.
* Team player with openness to multicultural environments.
* Professional, responsible, and detail-oriented.
* Minimum 2 years experience in a luxury hotel environment.
* Proficient in English.
* Excellent interpersonal and problem-solving skills.
* Ability to remain calm and courteous under pressure.
Our Offer
We provide comprehensive training, staff benefits including MOstay discounts, wellness programs, uniforms, a vibrant multicultural environment, team events, internal growth opportunities, weekly physiotherapy, and special birthday leave.
Mandarin Oriental is an equal opportunity employer committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr