About this project: admin-support / artificial-intelligence-3 open development of an AI chatbot for online commerce.
Description: We are looking for a developer to create and implement an AI chatbot that automates customer service, manages sales, and offers personalized recommendations in our online store.
Project overview: The main goal is to develop and deploy an intelligent AI-based chatbot to enhance customer experience, automate support, and optimize sales processes in online commerce. The chatbot should interact smoothly with users, answer FAQs, manage sales, make personalized recommendations, and perform other tasks typically handled by human agents.
The chatbot must be multichannel (integrating on website, social networks, messaging apps) to provide a consistent user experience across platforms.
Scope of the project: Develop and implement the AI chatbot, create a system capable of learning and adapting to business and customer needs, train it to handle sales interactions, respond about products, offers, and promotions, and integrate with e-commerce platforms (e.g., Shopify, WooCommerce) for personalized recommendations and direct purchases.
Integrate with messaging tools (WhatsApp, Facebook Messenger, etc.) to ensure presence where customers are active.
Optimization for conversion: Improve conversion rates with quick responses and personalized suggestions based on browsing behavior. Simplify the purchase process within the chat as a sales assistant.
Support 24/7: Ensure the chatbot can assist users anytime, without human intervention.
Context: Automating and using AI in e-commerce is now a necessity to stay competitive, meeting consumer expectations for quick responses, constant support, and a simple purchase process. Chatbots help reduce operational costs and increase customer satisfaction.
Reference examples: Sephora Virtual Artist, H&M chatbot, Tidio platform for e-commerce chatbots, which offer integration with Shopify and WooCommerce, improving efficiency, customer satisfaction, and sales.
This project aims to transform customer service into a more agile, efficient, and personalized experience, optimizing shopping and reducing manual workload.
Category: admin support, subcategory: artificial intelligence.
Project size: medium.
This is a project, not a position. Availability: as needed. Delivery terms: not specified.
Original ad can be found on Kit Empleo: https://www.kitempleo.es/empleo/207660865/chatbots-para-comercios-como-hoteles-freelance-job-artificial-intelligence-t014-espana/?utm_source=html
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