Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Spanish Payroll Operations Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, a global mindset, and the desire to help build a great culture?
iiPay, winners of the Global Payroll Supplier of the Year award, is a high-growth, innovative company based in the US, Mexico, Europe, and Singapore, recognized for delivering outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system, delivering a unique client experience and value-added services.
iiPay offers a unique opportunity for a highly experienced and motivated Spanish Payroll Operations Manager who wants to work closely with a large number of clients daily to professionally deliver a quality payroll service and help drive our goal of 'Paying the Planet'.
Role Overview
Our highly motivated and engaged team members are at the heart of our success This role requires collaborating with our other teams to successfully service the full iiPay client portfolio. You will work closely with our European Service Centre Director to deliver projects, meet company objectives, introduce consistent processes, and support business strategies.
Requirements : Systems & Analytics
Excellent IT solutions experience, advanced Excel skills, and high analytical skills with the ability to suggest improvements to current systems and processes.
Scheduling and Time Management
Managing and delivering client payrolls against scheduled timelines, communicating directly with clients and external third parties to meet or exceed deadlines, and escalating issues as needed to meet service level agreements and client expectations.
Operational Excellence
Leading projects to improve systems, processes, and payroll delivery environments to maximize efficiency and accuracy, ensuring high client satisfaction.
Communication
Maintaining clear and informative communication with clients, partners, management, implementation teams, and client account managers.
Country Legislation Knowledge
Taking responsibility as the primary operations contact for Spain, maintaining detailed knowledge of statutory processes to ensure excellent customer service, accurate payroll delivery, and compliance. Collaborating with the implementation team for new payrolls and clients.
Escalation and Problem Resolution
Managing and resolving client escalations, seeking help when needed, and working with the payroll provider management team to improve processes and outcomes.
What Are We Looking for in You?
* 5+ years of experience in a multi-client, complex payroll environment, managing diverse payroll transactions and large teams.
* 3+ years of experience leading a team delivering Spanish payroll services.
* Successful experience implementing and stabilizing new Spanish payrolls.
* Assertive, interactive, and able to work under pressure.
* Analytical, with excellent problem-solving skills.
* Experience with pension schemes, salary sacrifice schemes, and restricted stock units.
* Ability to build strong relationships.
* Proven track record of delivering Spanish payrolls, meeting service level agreements, and working with multiple payroll organizations.
* Experience working with international clients of varying sizes, demonstrating clear communication and trust-building skills.
* Highly motivated, driven, with excellent communication skills and a history of high customer satisfaction.
* High proficiency in spoken and written English; additional languages are a plus.
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