About PVFARM
PVFARM’s platform was built by engineers, for utility-scale solar developers, designers, engineers, consultants, and EPCs. What began as an internal passion project to streamline early-stage design has evolved into the most advanced solution for exploring “what-if” scenarios and delivering precise layouts in seconds.
Role Overview
As a Technical Account Manager at PVFARM, you will own the end-to-end technical relationship with a portfolio of European customers. You’ll act as a Sales Engineer, leading demos, proof-of-concepts, and technical negotiations while also driving onboarding, adoption, and long-term success providing technical support to existing customers.
Key Responsibilities
Pre-Sales Engineering & Deal Support:
- Lead interactive software demos and proof-of-concept projects, showcasing PVFARM’s capabilities to technical and executive stakeholders.- Develop custom POCs that align with each prospect’s unique site, design, and workflow requirements.- Craft technical proposals, ROI analyses, and solution architectures in collaboration with Sales.
Customer Onboarding & Enablement:
- Own the “co-pilot” phase:
design and deliver tailored training sessions to get customers up and running quickly.- Create best-practice guides, video tutorials, and hands-on workshops to embed PVFARM into customers’ processes.
Technical Support & Continuous Improvement:
- Serve as the trusted technical advisor for customers.- Rapidly triage and resolve customer issues with precision - providing thorough context and clear explanations of PVFARM’s architecture to ensure deep understanding and confidence.- Diagnose and resolve complex issues by collaborating with Engineering and Product teams .- Capture and prioritize feature requests and bug reports,
ensuring customer needs drive our product roadmap.
Cross-Functional Collaboration:
- Partner with Marketing to develop webinars, case studies, and technical white-papers that highlight customer success and best practices.- Work with Product and Engineering to influence enhancements that address regional market requirements and regulatory standards.
Qualifications
- Bachelor’s degree in Engineering (civil, electrical, renewable energy), Computer Science, or related technical field (or equivalent experience).- Minimum of one year of hands-on experience in PV system design or engineering within the renewable-energy sector with an EPC, IPP, or Engineering firm OR similar Utility scale PV Design SaaS company.- Hands-on familiarity with utility-scale solar design tools (e.G., AutoCAD, Helioscope, Rated Power, PVSyst, PVCase).
- Solid understanding of electrical and civil engineering concepts as they apply to PV system design.- Ability to troubleshoot and diagnose technical issues within PVFARM.- Fluent in English (required).- Proficiency in Spanish, French, or German (spoken and written) is highly desirable.
Personal Attributes
- Exceptional presentation and communication skills, able to translate complex concepts for diverse audiences.- Strong analytical mindset, with an ability to troubleshoot issues under pressure.- Customer-obsessed attitude and a drive to build long-lasting partnerships.- Willingness to travel up to 25% across Europe for on-site workshops, conferences, and customer engagements.- Able to be productive in a remote first company with minimal supervision.
Nice-to-Have
- Pre-sales or technical sales experience specifically within the solar or renewable energy sector.- Familiarity with GIS, energy modeling, or related analytical tools.- Ability to craft financial models and ROI analyses for solar projects.
What We Offer
- Competitive salary plus performance-based bonuses.- Comprehensive health benefits and pension plan.- Fully remote culture.- Choice of laptop and equipment allowance.- Career growth in a fast-scaling, mission-driven startup.
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