Position
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Software Engineer – Post Market Quality (PMQ)
Responsibilities
Handle medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps, etc.).
Independently manage standard cases through their lifecycle, partnering with senior colleagues for complex or critical safety cases.
Escalate unresolved issues to the development department and act as technical expert for case resolution.
Read and understand source code in multiple languages to identify root causes of software malfunctions.
Consult with senior experts on technical and process-related aspects as needed.
Communicate essential quality‑related information and support initiatives to stakeholders.
Use automation and data analytics skills to enhance case handling and monitor product performance data.
Qualifications
Degree in computer science or an IT related field.
2+ years of experience in software engineering or IT support functions.
Strong foundational ability to navigate and read source code in multiple languages, and eagerness to learn complex system dependencies quickly.
Excellent communication skills in English (written and spoken).
Automation skills and experience with data analytics are a plus.
Compensation
Pay transparency applies. Details are provided based on the primary posting location: Sant Cugat del Vallès. Additional location information will be provided later in the hiring process. xpzdshu
Equal Opportunity Statement
Roche is an Equal Opportunity Employer.
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