Additional Information
Job Number 26014170
Job Category Rooms & Guest Services Operations
Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840
Schedule Full Time
Located Remotely? N
Position Type Non‑Management
W Ibiza luxury beach hotel strikes a pose on the palm‑fringed, sand‑drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it is the third largest town in the area, offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this exclusive boho‑chic hotel features a distinctive design inspired by the island’s essence and hippie heritage. The Mediterranean spirit is infused into each of the 154 rooms and suites. Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavours and STEPS serving award‑winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine. Two spacious and light‑filled meeting rooms are available, as well as wellness facilities such as Away® Spa, the FIT® fitness centre, and GLOW, an exclusive adults‑only pool with 360º rooftop views. Whatever/Whenever® service ensures that every request is met with seamless efficiency.
Position Summary
* Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalised luxury experience at all times.
* Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy programme, on‑property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience.
* Process all guest check‑ins by confirming reservations, assigning rooms and issuing and activating room keys.
* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process all check‑outs including resolving any late and disputed charges.
* Answer, record, and process all guest calls, messages, requests, questions or concerns.
* Coordinate with Housekeeping to track readiness of rooms for check‑in.
* Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
* Supply guests with directions and information regarding the property and local areas of interest.
* Run daily reports (numbers of arrivals and departures), identify any special requests and check reports for accuracy.
* Complete designated cashier and closing reports in the computer system.
* Cash guests’ personal checks and traveller’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
* Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to manager.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
Preferred Qualifications
* Language: Spanish and English
* Education: High school diploma or G.E.D. equivalent.
* Related Work Experience: Previous hotel experience preferred.
* Supervisory Experience: No supervisory experience.
* License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status or other basis protected by applicable law.
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