Graduate E-commerce IT Support (based in Tordera Massimo Dutti HQ – Barcelona, Spain)Hey Massimo DuttiIn e-commerce, behind every seamless experience, there is a constant process of monitoring, solving, improving and coordinating.At Massimo Dutti, we understand digital operations as a continuous flow: identifying incidents, analyzing their root cause, coordinating solutions and optimizing processes to ensure stability and quality across all platforms.We are looking for a Graduate E-commerce Operations & Support Specialist who wants to be part of this process.Someone with a strong technical and analytical mindset, who enjoys understanding how systems work, solving complex issues and collaborating with different teams to ensure the smooth operation of our e-commerce platforms.Caring for operational excellence, system reliability and continuous improvement is part of the way we work. Each solution is built through collaboration between technology and business teams, with a constant focus on quality, efficiency and scalability.If you are motivated by problem-solving, process optimization and working in a dynamic digital environment, this challenge could be for you.Main ResponsibilitiesManage incidents and service requests: register, prioritize, follow up and resolve (or escalate) operational issues ensuring clear communication and proper response times. Analyze incidents both functionally and technically, identifying root causes and coordinating solutions with involved teams. Act as a central point of support between business and technical teams, ensuring alignment and proper prioritization. Maintain and improve operational documentation, contributing to knowledge bases and AI-driven support tools. Drive continuous improvement by identifying opportunities to optimize processes, automation and service quality. Monitor, track and provide visibility on KPIs related to incident management and platform performance.What are we looking for?We are looking for a recent graduat