Amaris Consulting partners with global enterprises to design, modernize, and optimize digital ecosystems. With 7,600+ professionals worldwide, we support high-impact transformation programs across multiple industries.
Position Summary
We are seeking a strategic and analytically driven Business Consultant to support the definition, optimization, and transformation of business processes across Science and Customer Experience & Analytics (CXA) domains. You will act as a trusted advisor, leveraging data-driven insights and automation strategies to streamline operations, enhance customer journeys, and drive measurable business value.
Key Responsibilities 1. Process Analysis & Optimization
* Conduct end-to-end process mapping and gap analysis across Science and CXA workflows.
* Identify inefficiencies, bottlenecks, and automation opportunities using Lean/Six Sigma methodologies.
* Design future-state processes aligned with strategic objectives, regulatory requirements, and industry best practices.
* Quantify business impact (cost reduction, cycle-time improvement, quality enhancement) and build compelling business cases.
* Define automation blueprints leveraging RPA, low-code/no-code platforms, AI/ML, and workflow orchestration tools.
* Prioritize automation use cases based on ROI, complexity, and strategic alignment.
* Collaborate with IT and business stakeholders to establish governance, security, and scalability frameworks.
* Develop phased implementation roadmaps with clear milestones, resource requirements, and success metrics.
3. Stakeholder Engagement & Change Management
* Partner with global and regional teams to ensure solution adoption and continuous improvement.
* Facilitate workshops, training sessions, and communication plans to drive cultural change.
* Translate complex technical concepts into actionable insights for non-technical stakeholders.
* Establish feedback loops and KPIs to monitor post-implementation performance.
4. Data-Driven Insights & Reporting
* Leverage analytics platforms to surface trends, predict outcomes, and optimize decision-making.
* Build dashboards and executive-level reporting to track process performance and automation ROI.
* Ensure data integrity, compliance, and governance standards are met across all initiatives.
Required Profile & Experience Core Experience
* 5+ years in business consulting, process optimization, or digital transformation roles within global enterprises.
* Proven track record in Science (R&D, clinical, regulatory) and/or Customer Experience & Analytics domains.
* Demonstrated success delivering large‑scale process improvement and automation initiatives (RPA, low-code, AI/ML).
* Strong stakeholder management and change management expertise in matrixed organizations.
Technical & Analytical Skills
* Proficiency in process modeling tools (ARIS, Visio, Lucidchart) and automation platforms (UiPath, Power Automate, Automation Anywhere).
* Advanced data analysis capabilities (SQL, Python, Power BI, Tableau) to drive evidence‑based decisions.
* Familiarity with regulatory frameworks (GxP, GDPR, HIPAA) and quality management systems.
Soft Skills
* Strategic thinker with exceptional problem‑solving and communication abilities.
* Comfortable navigating ambiguity and influencing senior leadership.
* Collaborative mindset with experience working in agile, cross‑functional teams.
Expected Outcome
A standardized, optimized, and automated process landscape across Science and CXA that delivers:
* Measurable efficiency gains and cost savings
* Enhanced customer and employee experiences
* Scalable automation frameworks ready for global roll‑out
* Data‑driven culture of continuous improvement
Why Join Amaris?
This role offers long‑term stability and the opportunity to contribute to enterprise‑level process optimization and automation programs in a globally distributed environment.
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