Overview
Barcelona, Spain, Madrid, Spain, Portugal
Work Types: Full Time
Categories: Human Resources
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.
About TMF Group
In TMF we are leading providers of critical administrative services all around the world! Currently we have the best professionals dispersed in 125 offices located in 87 countries. We have more than 12,000 experts in accounting, tax, payroll and global entity management that are key to the success of multiple international companies worldwide.
Discover the Role
We are looking for a Technical Trainer for Global Solutions- Digital Client Platforms to create and deliver various types of training, focused on Digital Client Services.
Key Responsibilities
* Deliver instructor-led client technical trainings via online webinars for your corresponding region/clients
* Coordinate workload with other technical trainers for other regions to assure knowledge transfer and back ups
* Look for opportunities to generate additional revenue (e.g. by selling and providing additional trainings to clients)
* Research and development of content based on Global Solutions - Digital Client Platforms and client requirements
* Enhance user experience of Global Solutions - Digital Client Platforms by creating engaging, effective and interactive training materials and sessions (videos, e-learning, online instructions, Q&A sessions, ad hoc sessions, coaching sessions, knowledge sharing)
* Work closely with, advise and support subject matter experts (such as the Content Developers and other business SME’s) to ensure training materials best fit client needs
* Follow established practices and procedures in analyzing situations or data to identify answers for training
* Maintain knowledge of your area of functional responsibility and manage content collection and governance of Global Solutions - Digital Client Platforms learning webinar trainings, including but not limited to input collection for new material, configuring curriculums, coordinating translations, creating scripts for voiceovers, updating content, and assigning courses
* Create and deliver short videos and bite-size e-learnings; design, deliver and analyze training needs via reports and surveys
* Promote training courses and keep them updated using various applications; ensure content is easy to understand, attractive and functional (including recordings and online courses)
* Collaborate with Digital Learning team members and functional peer groups; participate in QA, dry runs, and knowledge sharing
* Maintain training environments and sandbox environments; plan updates with the team
* Create relevant exercises and/or tests for trainees; answer questions related to training material and sessions
* Balance competing project demands; apply quality control measures to minimize disruption during roll-outs
* Support other departments on assigned projects; coordinate activities of content developers
* Use professional concepts and company objectives to resolve issues creatively and effectively
Key Requirements
* Analytical skills and/or understanding of payroll online applications (hands-on experience highly valued)
* Strong communication and interpersonal skills to collaborate with various stakeholders, build relationships across functions, work effectively in virtual environments, and deliver excellent presentations
* English proficient level (working language); proficient level in Spanish and/or Portuguese (written and spoken)
* Problem solving skills to address design, technical, and process issues; capacity planning and other challenges
* Technology proficiency to navigate virtual platforms and recording tools
* Flexible, self-starter with the ability to multitask in ambiguous, fast-moving environments
* Proactive and capable of working with minimal supervision in virtual settings
* Projekt management knowledge to ensure design and development meet time, resource, and administrative requirements
* Highly proficient in Microsoft Applications
Experience and Qualifications
* Relevant experience or degree in Product Development, Human Resources, Education, Technical Training & Development, or related fields with 2+ years of experience; OR a Bachelor’s degree in an unrelated field with 4+ years of experience as an applications trainer with design, development and delivery of technical training
* Vocational teacher with ability to translate complex ideas into exercises and meaningful technical training
* Curious, quick learner capable of acquiring new applications from manuals, data analyses, and live operations observations
* Creative mindset to leverage technology for engaging training programs
* Ability to tackle complex issues requiring in-depth evaluation of variable factors
* Judgment to select appropriate methods and evaluation criteria to achieve results
* Ability to interact with all management levels and external contacts; natural coaching style adaptable to different personalities and cultures
* Knowledge of current and emerging technologies for technical training (live and online)
* Project management knowledge to ensure timely, resourced, and well-administered training programs
* Proficiency in Microsoft applications
Ideally would also
* Have worked in BPO environments with project-driven workloads
* Have experience working in multinational and virtual teams
* Experience designing and delivering training/coaching for applications and adapting to different learning outcomes and audiences
* Experience with design models and technical requirements for creating effective training content
* Hands-on knowledge of TMF applications such as Horizon
What’s in it for you?
* Flexible schedule (Entry between 8 and 10 AM, exit between 5 and 7 PM)
* Full Health insurance paid by TMF
* Flexible Payment Plan to help with savings: restaurant, transportation, childcare and education card
* Casual Dress Code
* English Lessons with a teacher
We’re looking forward to getting to know you!
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