Experteer OverviewIn this role you drive end-to-end shipment operations and deliver world-class service to a global customer base. You will collaborate with cross‑functional teams to keep shipments on track and resolve issues proactively. You help optimize processes, maintain accurate documentation, and support growth initiatives through cross‑selling and strong stakeholder management. Join a performance‑driven, customer‑centric culture at Maersk and contribute to integral trade excellence.
Compensaciones / Incentivos - Manage and monitor end-to-end shipment processes - Coordinate with stakeholders involved in shipment handling - Orchestrate shipment flow to ensure seamless execution - Provide value‑adding solutions through process understanding - Resolve customer and stakeholder queries promptly and professionally - Maintain a customer‑centric approach, prevent errors, drive continuous improvement - Prepare and submit documentation accurately and on time - Support cross‑sell and up‑sell initiatives to aid customer retention - Adhere to SOPs and IOPs in daily operations - Identify process deviations and proactively communicate them - Respond to inquiries promptly and escalate issues as needed - Maintain effective communication, including client calls - Record and report performance insights to support service improvements - Collaborate with KCMs and the Commercial team to strengthen relationships - Comply with customer‑specific SOPs and monitor related KPIs - Execute reports and tasks assigned by the Team Leader/Manager
Responsabilidades - Experience in Logistics or related fields - Fluency in Spanish, English, and French - Excellent communication and stakeholder management skills - Strong customer‑centric mindset and passion for service excellence - Results‑driven attitude with strong organizational skills - Ability to work effectively under pressure - Team‑oriented mindset and collaborative spirit - Solid understanding of operational processes - Sense of urgency and persistence in driving issues to closure - Positive, proactive, and solution‑oriented attitude
Requisitos principales - cutting-edge development programs - competitive benefits - global career opportunities - empowerment and professional growth - supportive culture that celebrates performance and collaboration