Here at CORUS, we are looking for a Community Manager to join our team on an international insurance project. Location:
Barcelona or Madrid (one day in the office).The role:
Day-to-day tasks:
Community management of the company's Global Social Media accounts, analysis and categorization of social media posts, alerts management, distribution, and escalation processes. Set up and conduct training and workshops on social customer care for our Business Units or Group Functions. Manage incoming requests through our support contact form and redirect to the appropriate team. Support the Brand Marketing team on the adoption of Sprinklr for Customer Care and the implementation of KPIs, dashboards, and measures within Sprinklr. Provide end-to-end support for Sprinklr and Meta Business, including configuration, bug fixing, ticket management, and permissions.Customer-Centric Approach:
Focus on understanding and addressing the needs of community members. Provide timely and helpful responses to inquiries and feedback. Coordinate customer management processes across Business Units.Analytical Thinking:
Create reports on social media activities, analyze data and KPIs, draw conclusions, and recommend strategies for community engagement and digital care.Skills and Experience:
University-level education or equivalent.Over 4 years of relevant experience.Highly proficient (native preferred) in English and fluent in Spanish;
German is a plus.Experience with social media tools like Sprinklr and its service module (nice to have), and familiarity with Meta Business.Experience in customer service for organic and paid campaigns.Tech-savvy, up-to-date with digital trends, platform changes, and user behaviors.Excellent written and verbal communication skills.Extremely detail-oriented and proactive.What we offer:
Remote position from Spain.Flexible remuneration and personalized training plan.People-focused team and dynamic work environment.Opportunities for professional growth and involvement in international high-tech projects.At CORUS, we value diversity and are committed to an inclusive application process. No applicant will be excluded based on race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal or social condition.
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