Are you ready to take your career in customer success to the next level in Barcelona? Our client is looking for a German-speaking Account Executive to join their Customer Success team in Spain.
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Join a fast-growing project in the property and hospitality sector, where you will support client success, optimize account performance, and drive long-term growth. Work in an international environment with strong development opportunities and a prime office location by the sea.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
Manage and develop relationships with newly onboarded and existing hosts
Provide ongoing support to ensure client satisfaction and long-term retention
Optimize account performance by improving listing quality and engagement
Address client needs proactively and offer tailored solutions
Manage a pipeline of accounts and ensure consistent progress toward growth targets
Track performance and activities using CRM tools such as Salesforce
Meet or exceed outreach and engagement KPIs
Identify opportunities for account growth and process improvements
Collaborate with internal teams to enhance performance and results
Participate in training, development, and knowledge-sharing initiatives
Candidate profile
At least 1 year of experience in customer success, account management, or similar client-facing roles
Fluent in German (C2) and proficient in English
Strong communication, relationship-building, and problem-solving skills
Proven ability to meet or exceed targets in a performance-driven environment
Excellent organizational and multitasking skills
Experience with CRM tools such as Salesforce is an advantage
Background in hospitality, property management, or similar industries is a plus
Proactive, solution-oriented, and adaptable mindset
High level of professionalism and attention to detail
Bachelor’s degree or equivalent practical experience
Employer offers
Full-time position (39 hours/week) in Barcelona
Office-based role with potential for a hybrid model
Performance-based bonus structure
Referral program with attractive incentives
Relocation support for candidates moving from outside Spain
Continuous training, certifications, and professional development
Clear career progression opportunities with coaching support
Modern office at the World Trade Center Barcelona
International and inclusive work environment
About Barcelona
Barcelona offers a unique blend of Mediterranean lifestyle and international career opportunities. With its sunny climate, vibrant culture, and coastal setting, it is an ideal destination for professionals seeking both personal and career growth.
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