We're Hiring a Senior IFS Business Analyst and Administrator
Location:
Spain / Remote / Hybrid
Contract Type:
Permanent
Department:
IFS Global Team
Reports to:
IFS Global Platform Manager
Salary & Benefits:
* Yearly Salary:
51.000€
* Yearly Bonus:
4.000€
* Vacation:
24 labor days + 24/12 + 31/12 + your birthday
Henry Schein is a global leader in delivering healthcare solutions to office-based dental and medical professionals. With a presence in over 30 countries, we combine technology, service, and a commitment to diversity and social responsibility to help our customers deliver better patient care.
Position Overview
We seek a detail-oriented, proactive professional experienced in configuring and administering IFS Field Service Management (FSM). The role involves workflow configuration, system optimization, user training, and promoting effective platform adoption across the organization.
Key Responsibilities
1. System Configuration and Support
o Configure FSM modules such as work orders, inventory, mobile, and customer engagement.
o Optimize workflows, business rules, SLAs, and technician processes.
o Translate business needs into system configurations with IT and business teams.
o Support UAT and manage configuration test cycles.
2. Training and Change Management
o Develop and deliver role-specific training programs.
o Create manuals, documentation, and training materials.
o Provide ongoing support and coaching.
o Promote system adoption and engagement.
3. Data Management and Reporting
o Ensure data accuracy and consistency.
o Develop dashboards and reports (e.G., Power BI).
o Analyze usage and feedback to improve training and configurations.
4. Continuous Improvement and Technical Support
o Participate in platform upgrades and new module rollouts.
o Monitor system performance and troubleshoot issues.
o Stay updated with IFS Cloud features and best practices.
Requirements
* Bachelor's degree in Information Systems, Business, Engineering, or related field (or equivalent experience).
* Minimum 3 years of experience with IFS FSM or similar platforms.
* Experience configuring cloud-based ERP or FSM systems, preferably IFS Cloud.
* Proficiency with ClickLearn, Power BI, Crystal Reports, .NET, SQL Server, and transact-SQL.
* Understanding of field service workflows, dispatching, and mobile operations.
* IFS FSM certification or similar credentials (preferred).
* Excellent communication and stakeholder engagement skills.
Organizational Relationships
Internal:
Global service teams, IT, finance
External:
IFS Support and partners
Join Our Team
If you're ready to make an impact in a collaborative environment, apply now or share this opportunity. Henry Schein values diversity and inclusion, providing equal opportunities regardless of gender, age, nationality, or other protected characteristics. We believe diverse teams foster innovation and better outcomes.
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