Company Overview
Decskill was founded in 2014 as an IT Consulting Company with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. DECSKILL BOOST offers software development models to increase capacity and optimize Time-to-Market by creating and managing teams that deliver according to client needs and desired speed.
DECSKILL CONNECT provides consulting services, as well as the implementation and management of information technology infrastructures.
Our practice results in value creation for our customers through qualified, value-added services, highly qualified and motivated professionals, and technological solutions that enable business operation and transformation.
Job Opening: ServiceNow Business Analyst
We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.
Project Details
The candidate will act as the link between internal customers and the external vendor responsible for project implementation. They will collaborate with other team business analysts.
* Gather, analyze, and review internal customer requirements.
* Assist in maintaining a backlog in collaboration with the external vendor and other Product Owners/Business Analysts.
* Review each demand in relation to the platform's out-of-the-box features, ensuring that any necessary changes follow ServiceNow best practices or are addressed through alternative solutions.
* Organize UATs and work on building and updating key test scenarios with the external vendor.
Qualifications
* 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
* Good knowledge of ITIL.
* Experience in large transformation projects is a plus.
Join our Decskill Team for this project #128153.
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