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OverviewYuma AI is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space, supporting over 100 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed. Our top merchants automate over 80% of their support tickets through Yuma.
Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated, talented people driven to deliver the best value to our customers through AI.
Role OverviewWe remain a small team of 5 engineers, moving quickly with fast iteration. We handle product iterations, A/B testing, LLM research, AI Agents pipeline, new feature development, performance optimizations, and more. We are intensely focused on delivering value to our users and on product excellence. The backend is a standard Ruby on Rails API powered by PostgreSQL, Redis, and Sidekiq. The frontend uses Next.Js and React. We already process millions of support tickets per month and millions of e-commerce data points per day. We are not a 9-to-5 team and are heavily committed to excellence in our craft.
The ideal YouYou have led and built multiple large Rails applications and you strive for excellence. You are pragmatic, prioritizing speed of iteration while maintaining high product quality. You are driven to deliver the best experience and value to users. You may prefer backend work but you are not afraid of frontend work. Rails expertise is essential. Recent experience with LLMs is mandatory, and you have already adopted AI in day-to-day tasks. Building with LLMs and managing non-deterministic output is not scary to you.
If you are relentless, deeply caring about delivering value and ownership, and looking to join an early, hard-working team, we want you. We are seeking someone who is ready to embrace a new challenge and commit 100%. Your diploma does not matter to us;
we care about your skills, ownership, and drive.
The Alternative YouIf you’re still junior, but the description above sounds like the person you aim to become in the next 3 years, there’s always space for raw talent at Yuma. Don’t be shy, apply!
Our CulturePlease, if you are considering applying, first read our culture page: https://www.Notion.So/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Technology, Information and Internet
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