Hello!
What will you be doing
* Act as a trusted advisor to Italian customers, helping them design and implement modern Talent Management processes using Factorial.
* Lead strategic onboarding and implementation projects, ensuring successful adoption of Factorial’s Talent solutions (e.g. performance, goals, engagement).
* Understand customers’ HR strategies, challenges, and organizational context, translating their needs into tailored platform configurations and best practices.
* Guide HR teams in adopting data-driven decision making, people analytics, and digital workflows.
* Support clients in navigating emerging HR trends, including the role of AI in talent management, performance insights, and workforce planning.
* Collaborate with Sales, Product, and Customer Experience teams to ensure a seamless customer journey and maximize customer value.
* Gather strategic feedback from the Italian market and contribute to product evolution, ensuring Factorial continues to solve real HR challenges.
* Identify opportunities to expand product adoption and support customers in scaling their HR processes as they grow.
* Act as the owner of your market and serve as a subject matter expert for clients and internal stakeholders, bringing ideas and vision to drive adoption.
* Collaborate on creative initiatives—events, webinars, videos—to boost engagement.
* Manage your own pipeline of projects and work cross-functionally to build opportunities and win new consulting projects.
Your Profile
* Fluent Italian (native or near-native) and professional English.
* 5+ years of experience in HR consulting, HR technology implementation, talent management, or customer advisory roles.
* Strong understanding of Talent Management practices (performance management, employee development, engagement, feedback cycles, people analytics).
* Experience working with HRIS or Talent Management platforms.
* Ability to adopt a consultative and strategic mindset, understanding business needs beyond the product.
* Strong communication and stakeholder management skills, especially when working with HR leaders and decision makers.
* Analytical mindset and ability to translate customer insights into product feedback.
* Comfortable working in fast-growing SaaS environments.
* Curiosity about HR innovation, digital transformation, and the impact of AI in HR.
Bonus points for
* Experience in HR transformation or digital HR projects.
* Knowledge of the Italian HR market and labor context.
* Experience working with SMEs or scale-ups.
* Experience working with clients across different industries is valuable.
Perks of being part of our team
* High growth, multicultural and friendly environment
* Private health insurance (Alan)
* Healthy life with Wellhub (Gyms, pools, outdoor classes)
* Save expenses with Cobee
* Language classes
* Breakfast in the office and organic fruit
* Discounts from Nora
* Free caffeine and theine
* Pet Friendly
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
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