PService Manager – Service Transformation (Key Client) /ppAre you ready to take on a strategic role for one of our key clients? /ppWe are looking for a Service Manager to lead a high-impact transformation, guiding the evolution of services from Time Material (TM) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment. /ppWhat you’ll do /pulli Build strong and lasting relationships as a trusted partner for a key client. /lili Design, implement, and optimize managed services and fixed-price project models. /lili Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery. /lili Proactively manage risks and dependencies, anticipating challenges before they impact the business. /lili Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement. /lili Identify opportunities to add value through upselling and cross-selling. /lili Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders. /lili Provide progress reports and strategic insights to clients and internal leadership. /li /ulpWhat you bring /pulliProven experience in Service Management, ideally driving transitions from TM to managed services. /liliStrong commercial acumen and negotiation skills in international corporate environments. /liliSolid knowledge of IT/OT technologies and service delivery models. /liliExperience managing SLAs, KPIs, risks, and complex projects. /liliAbility to lead teams and influence multiple stakeholders effectively. /liliFluent in English and Spanish (C1), comfortable in multicultural environments. /liliResults-driven, proactive mindset with high adaptability. /li /ulpNice to have: /pulliBackground in digital transformation or large-scale projects. /liliFamiliarity with project management and reporting tools (PowerBI, SAP, etc.). /liliHands-on understanding of automation and service innovation. /li /ulp This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you! /ppWhy you’ll love working with us /pulli1.200€ individual training budget for events, books, courses, certifications, etc. /liliMonthly team follow-ups for continuous feedback. /liliTeleworking and flexible working hours. /liliPrivate medical insurance fully covered. /liliFlexible remuneration (restaurant tickets, transport, childcare). /liliAndjoy (Gymforless) employee discounts (Club Capitole). /liliTeam buildings every 2 months, including summer party and Christmas dinner. /liliSponsored football team active technological communities to share knowledge. /li /ulpDiscover our culture: Capitole Consulting /ppSee what people are saying about us: Glassdoor /pulli Don’t hesitate to send us your profile — we are looking forward to meeting you! /li /ulpEl empleado/a se adherirá a las políticas de seguridad de la información: /pp- Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja. /pp- Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente. /pp- Tendrá que firmar un NDA. /p