Overview Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, serving more than 1 million users and 700,000 board members. The Diligent One Platform provides a consolidated view of the entire GRC practice so practitioners, the C-Suite and the board can manage risk, build resilience and make better decisions, faster.
We are seeking a dynamic Senior Director, Governance Operations focused on product and growth initiatives across our Governance product portfolio to accelerate customer acquisition, expansion, and retention. Sitting at the intersection of strategy, product, marketing, sales, and customer success, this role requires a systems thinker who can distill complex product capabilities into market-winning strategies, identify areas of business weakness and opportunities, and deliver with operational precision across cross-functional teams.
Reporting to the General Manager of the Governance business, this role will lead strategy and operations initiatives for our Governance solutions. It will collaborate with cross-functional teams—including Product Management, Product Marketing, Sales, Customer Success, Finance, GTM Strategy & Operations, and other business units—to identify growth levers, optimize customer journeys, and scale client engagement strategies.
This is a growth-minded leadership opportunity for someone who thrives in fast-paced environments and uses data-driven insights to unlock market potential.
Key Responsibilities
Strategic Leadership & Vision:
Support the GM and Product Leaders in developing comprehensive go-to-market and market entry strategies across the entire software portfolio, market segments (SMB, mid-market, enterprise), industries and geographies. Partner with cross-functional teams to execute strategies and drive impact
Develop business cases for major strategic initiatives and capital investments, including market opportunity assessment, competitive analysis, financial modeling, and risk evaluation to support executive decision-making
Identify and evaluate corporate development, strategic partnership, and business development opportunities aligned with growth objectives, partnering with the corporate development team on deal evaluation and integration planning
Conduct ongoing competitive benchmarking and industry trend analysis to identify opportunities, threats, and positioning gaps that inform product roadmap and GTM decisions
Lead annual and quarterly strategic planning processes with cross-functional teams to assess market conditions, competitive positioning, and strategic priorities across the Governance business unit
Drive AI-first initiatives by identifying opportunities to integrate AI into product and GTM strategy to deliver insights and accelerated decision-making
Go-to-Market Excellence:
Work closely with BU Leadership, FP&A and GTM Strategy & Operations to:
Contribute to P&L planning and forecasting with market-driven insights to support revenue targets and investments
Partner cross-functionally on pricing strategy optimization and revenue model innovation to maximize market penetration and sustainable growth
Develop and present ROI analyses for strategic initiatives, growth investments, and market expansion opportunities
Growth & Product Adoption:
Identify, develop and execute comprehensive revenue growth strategies across the customer lifecycle from acquisition to expansion
Design and implement growth experiments, measure impact, and iterate based on performance data
Drive product adoption initiatives to increase revenue per customer
Design and optimize customer journeys to improve conversion and expansion metrics
Lead pricing strategy and packaging decisions to maximize market penetration and revenue growth
Partner with Sales and Customer Success to develop scalable product adoption playbooks for expansion and retention
Business Unit Leadership & Development:
Serve as a member of the Governance Leadership team and help build a high-performing team with aligned goals, KPIs, and performance standards
Foster a culture of data-driven decision making, rapid experimentation, and continuous learning
Develop team capabilities in competitive analysis, customer research, and growth marketing
Identify opportunities to leverage AI for competitive advantage and lead by example in adopting AI tools to enhance productivity
Qualifications
10+ years of experience developing and executing product strategies, including GTM and revenue growth
Excellent written and verbal communication skills to present complex concepts clearly
Ability to excel in a dynamic environment and balance multiple priorities
Strong creative, problem solving, and strategic thinking abilities
Proven ability to organize and prioritize work to drive timely, high-quality results
Experience integrating AI tools into marketing workflows and strategic planning
Strong analytical, critical thinking and quantitative skills
Proven experience leading and managing teams
Experience with target personas (general counsel, corporate secretary, legal operations, CFO, internal audit) and/or governance or entity management industries preferred
Compensation
U.S. pay range: $173,000 - $250,000 USD
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators who explore how things can be differently internal processes and client solutions
We care about our people. Flexible work environment, health benefits, wellness programs and generous time off
Global teams Offices in multiple cities worldwide with a hybrid work model
Diversity matters We foster a diverse team with Employee Resource Groups and ongoing education
Diligent created the modern governance movement to empower leaders with the technology, insights and connections to drive impact and accountability. Our employees are passionate, smart, and creative, helping build the software company of the future while contributing to a sustainable and equitable world.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. This role follows a hybrid work model; if you are within commuting distance, you will be expected to work onsite at least 50% of the time.
We are an equal opportunity employer and do not discriminate based on any protected class status in accordance with applicable laws. We also provide reasonable accommodations for applicants with disabilities. For assistance, contact
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