Description
The Europe I2C Director is primarily responsible for the end to end (E2E) delivery and implementation of I2C services for the region by coordinating the Transaction-to-Invoice, Billing, cash collection teams and Genpact resources to ensure the delivery of the key metrics and business objectives as well as driven the transformation agenda, encouraging and supporting standardisation, a culture of process improvement and the outsourcing of all possible activities to
Genpact.
Secure the integrity and compliance of all systems and processes associated with the declaration, master data pricing, invoicing and collections of the Customer portfolio.
The Europe I2C Director will be responsible for regional management of the outsourced Service Provider (Genpact), ensuring the provision of services are in line with contract obligations and the delivery of services to the business meets the business’ needs and expectations.
Work with the Strategy & IS teams on the prioritization of the strategic initiative pipeline, to secure a fit for purpose change management, risk assessment and implementation plan.
Key Accountabilities:
1. Provide leadership, coaching and motivation to a wide range of professionals to achieve world class results, and high-performance levels on the Pulse survey
2. Oversee the full Invoice Production process, both automated and manual, to secure compliant, timely and accurate invoices for dispatch to customers, cash application, credit control, trade debtor cash collection and processes, debtor ageing and dispute process management support as well as the management of bad and doubtful debts.
3. Ensure accuracy & integrity of customer master, pricing data and customer declaration processing.
4. Work with regional Genpact counterpart in the delivery of the outsourced model, efficiency and automation initiatives as well as the resolution of any issues arising during the course of the activities ensuring compliant with Brambles accounting policies at all times
5. Drive continuous process improvement, coordinate with Genpact, Group Financial Controller and their team and other Regional Service Delivery Managers, to share best practice, design and implement global standardization automation and eliminate/minimize non-value add activities for in scope I2C activities.
6. Working in close partnership with Genpact, Group Financial Controller and their team and key stakeholders reach and maintain outsourcing levels towards peer group best practice levels for I2C
7. Develop metrics to monitor and measure the effectiveness of end to end performance (outside of the contractual KPI’s and CPI’s). Review regional I2C performance metrics / key SLAs to ensure the appropriate service levels are being met
8. Budget / forecast responsibility and commentary into variances for Trade Debtor, Unbilled Revenue and Doubtful debts lines of the Cash Flow Statement
9. Act as a key point of contact and communicate pro-actively with the Business and Finance Leaders about I2C matters, including ensuring the business is educated on the appropriate channels for logging and tracking issues for resolution
10. Deliver excellent rating levels on all audits, both internal (Brambles, AENOR) and external audits for the I2C activities
11. Secure Business Continuity Plans for all core processes to guarantee the continuity of the business in front of any unforeseen event.
12. Support the IT function in delivering projects including reviewing the scheduling and provisioning of adequate resources for quality assurance
Qualifications:
13. Bachelor's degree in Finance or equivalent. MBA a plus
14. Basic general accounting knowledge and understanding of account receivables and DSO metric
15. Six-Sigma black belt of green belt certification a plus
Experience:
16. 10+ years CHEP experience or working in a multi-cultural, international and matrix organisation
17. 10+ years managerial / supervisory experience, including being involved in formal change management programs
18. Previous experience in transaction processing activities, including monitoring and enforcing KPI’s and contract SLA’s is preferred
19. 10+ years of technical leadership and track record in delivering innovative data solutions
20. SAP or other ERP system experience, including application of know how to solve business issues using technology
21. Proven track record in business process improvement and automation initiatives
Skills and Knowledge:
22. Proven people-manager, leading and coaching individuals; relating to people appropriately and effectively whilst working under pressure.
23. Team orientation and desire / ability to partner and collaborate cross functionally
24. Strong communication and positive influencing skills - excellent written, verbal, and interpersonal skills
25. Good understanding of the use of information and digital technology in a strategic context
26. Project management
27. Detail oriented and process driven. Analytically minded
28. SAP P&I experience and knowledge highly advantageous.
Languages:
29. English
30. Other European languages would be a plus
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Développement de talent, Direction inclusive, Engagement avec les parties concernées, Établissement des priorités, Feedback, Innovation, Intelligence émotionnelle, Learn From Mistakes, Littératie numérique, Mentorat, Motiver les équipes, Prise de décision fondée sur les données, Travail interfonctionnel
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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